1. How Auto-Renewal Works
Unless otherwise noted, all NYCServers services are automatically recurring. You agree to be billed automatically for each billing cycle until you submit a cancellation request for your service.
2. Renewal Notices
NYCServers generates an invoice fourteen (14) days before the renewal due date. When the invoice is created, we send an automated renewal-notice email to the email address associated with your account.
The renewal-notice email states the renewal amount, renewal billing date, service or services being renewed, and cancellation procedure. If the invoice remains unpaid, we send a reminder email seven (7) days before the renewal due date.
If we change the price of your service, we will email you at least thirty (30) days before the new price takes effect. The new price applies from your first renewal after the notice period ends. If you do not agree to the new price, you may cancel before that renewal.
3. Your Email Responsibility
You are responsible for maintaining a current, valid, and actively monitored email address on your NYCServers account. Failing to receive, open, read, or otherwise notice a renewal-notice or reminder email does not invalidate renewal billing, excuse your payment obligation, or provide grounds for a refund or chargeback.
4. How to Cancel
To cancel a service, use one of these two options in the NYCServers customer portal at https://newyorkcityservers.com/billing/clientarea.php: (a) the "Request Cancellation" function on the service page; or (b) a support ticket that clearly states you want to cancel and identifies the service. See our service cancellation guide for instructions.
A cancellation requested by support ticket is effective as of the time the ticket is opened, and our staff will process it for you. Email, live chat, social media, and other channels are not cancellation requests. Your service will continue to be billed unless and until you submit a cancellation request through the customer portal.
You may cancel at any time before the renewal due date, even if a renewal invoice has already been generated. The unpaid renewal invoice will be cancelled, and you will not be charged for the next billing cycle. Cancellation takes effect at the end of the current billing cycle. A cancellation submitted with the "Request Cancellation" function is not effective until it is confirmed in your account portal or by an email titled "Cancellation Confirmation." You are responsible for verifying that the cancellation appears in the portal within twenty-four (24) hours. If it does not appear, re-submit the request or open a support ticket.
5. Renewal Charges & Refunds
The fourteen (14) day refund window begins on the original order date and does not restart, reset, or renew when a service renews. To be eligible for a refund, you must submit a cancellation request and open a support ticket in the customer portal specifically requesting a refund, both within fourteen (14) days of the original order date. Cancellation alone is not a refund request; email and other channels do not qualify. All renewal charges processed more than 14 days after the original order date are non-refundable.
For complete refund terms, including eligibility and limitations, review our Refund Policy.
6. Contact
If you have questions about automatic renewals or need help with the cancellation process, email us at support@newyorkcityservers.com.